Case Study: OutSystems achieves a 5% increase in close rates with Gong

OutSystems - Customer Case Study

OutSystems, the #1 low-code platform for rapid mobile app development, was struggling with sales visibility across a 130-person global sales organization: reps were using inconsistent messaging that produced one-off service deals and managers couldn’t pinpoint why some reps outperformed others. CRO Mike Lambert implemented Gong’s conversation intelligence platform to capture and analyze every Webex sales call and shed light on what was happening on calls.

Gong automatically records, transcribes, and analyzes calls, lets managers set alerts for problematic language, and enables scalable, targeted coaching so winning behaviors can be replicated and bad habits corrected. Using Gong, the team identified and corrected deal-threatening issues (saving three large deals in one quarter) and improved messaging consistency, driving a 5% increase in close rates.

OutSystems

Mike Lambert

Chief Revenue Office