Case Study: Kelly Services achieves 36% higher placement rates and 50% faster ramp with Gong

How Temp Staffing Firm Kelly Services Got a 36% Lift in Placement Rates and 50% Faster Ramp

Kelly Services, a global HR and staffing firm, was under intense pressure from a tight talent market, more digital selling, and growing competition across the staffing industry. To stand out, the company needed better pipeline visibility, stronger sales coaching, and faster ramp times for new reps, and it turned to Gong and its Revenue Intelligence Platform to help.

Gong gave Kelly Services AI-powered insights into customer conversations, deal activity, and rep behavior, replacing traditional role-play with real call review and better coaching. As a result, Kelly Services reported a 36% lift in fill rates, a 50% faster ramp for new reps, and shorter time to close, while also improving collaboration and helping teams place more talent more efficiently.

Kelly

John Giseburt

VP of Strategic Enablement