Case Study: Narmi achieves greater revenue visibility and growth with Gong

How Narmi streamlined revenue operations, improved pipeline visibility, and drove revenue growth using Gong

Narmi, the fast-growing fintech company serving banks and credit unions, needed a better way to unify revenue data, improve transparency, and increase forecast accuracy as it scaled. Its lean RevOps team was spending too much time on manual, spreadsheet-heavy processes and lacked visibility across calls, emails, and deal activity.

Gong helped Narmi streamline revenue operations with its Revenue AI platform, including Gong AI, Gong Engage, and Gong Forecast. By consolidating deal data, call summaries, email activity, and forecasts into one system, Gong improved cross-functional transparency and saved managers an average of 2–3 hours per week, freeing them to focus on coaching and deal strategy. Narmi also gained stronger pipeline visibility, more personalized outreach, and better forecast predictability, helping accelerate deal cycles and support continued growth.

Narmi

Alexandra Richardson

Head of Revenue Operations