Case Study: Udemy improves revenue decisions and coaching with Gong

How gong helps udemy make critical revenue decisions

Udemy, the world’s largest online learning marketplace, needed a better way to know whether its sales and enablement initiatives were actually moving the business forward. Before using Gong, the team struggled to measure impact confidently, lacked visibility into customer conversations at scale, and often focused resources on the loudest issues rather than the most important ones.

With Gong, Udemy gained AI-powered conversation insights, initiative tracking, deal visibility, and coaching support to train reps faster, improve pipeline management, and align sales, marketing, and enablement. Gong helped Udemy make better revenue decisions, surface risks and opportunities earlier, and coach more effectively across calls, leading to greater confidence in strategic initiatives and more accurate forecasting.

Udemy

Eric Stoddard

Head of Global Sales and Customer Success Enablement