Case Study: Iron Mountain achieves faster ramp — 60% of new reps hit key metrics and a 3‑month time-to-ramp reduction with Gong

How gong helped new hires at iron mountain hit their ramp targets and align revenue teams

Iron Mountain, a Boston-based enterprise information management company, faced a rapid shift to fully remote selling and needed a way to onboard, coach, and align sales reps without in-person ride-alongs or clear visibility into calls. They turned to Gong’s conversation intelligence platform (including Call Library, trackers and scorecards) to surface call insights and give managers and new hires the targeted, data-driven feedback they were missing.

Using Gong, Iron Mountain implemented reality-based coaching, self-directed learning, and deal-health alerts that replicated in-office mentoring at scale. The results: 60% of new reps hit their two main metrics within five months versus only 9% before Gong (a 566% improvement), and time to first metric was shortened by three months, alongside higher win rates and stronger cross-team alignment.

Iron Mountain

Maria McNamara

Director of Inside Sales