Case Study: Docebo achieves a more efficient revenue team with Gong

How gong helped docebo become an efficient revenue team

Docebo, a global Learning Solutions Platform, needed a better way to coach customer-facing teams, speed rep ramp time, and improve revenue operations across BDRs, AEs, customer success, and other functions. The company turned to Gong for revenue intelligence and call recording, using it to support enablement, coaching, pipeline reviews, and customer feedback analysis.

With Gong, Docebo built a coaching culture supported by quantifiable KPIs, faster identification of best practices, and more accurate pipeline and forecast reviews through Deal Boards. Gong also became a source of “free customer research,” helping Docebo capture the voice of the customer at scale and improve change management across the organization. The result was a more efficient revenue team with stronger coaching, better visibility, and improved decision-making across customer-facing groups.

Docebo

Vanessa Metcalf

Vice President, Revenue Effectiveness