Case Study: Health & Safety Institute achieves 4x forecasting efficiency with Gong

Health & Safety Institute boosts forecast efficiency 4x with Gong

The Health & Safety Institute (HSI) was shifting its Customer Success team's focus to include revenue growth but lacked visibility and an effective coaching structure. With customer conversations scattered across Microsoft Teams and Salesforce, the company also struggled with forecasting accuracy. To address this, HSI implemented Gong's Revenue AI OS across its Customer Success function.

By using Gong, HSI managers increased their forecast preparation efficiency by 2-4x, reclaiming hours each week. The solution provided greater visibility into team performance and deal activity, which significantly improved forecast accuracy. This enabled confident strategic decisions and consistent revenue growth, allowing HSI to build a scalable, data-driven Customer Success organization.

Health & Safety Institute