Case Study: Funding Circle improves customer success with Gong

Business financing leader funding circle credits gong with more successful customer interactions

Funding Circle, a global business financing leader, needed better visibility into customer interactions to improve call quality, coaching, QA, compliance, and messaging as market conditions changed quickly. It turned to Gong and its Revenue Intelligence Platform to help managers monitor conversations and ensure frontline teams were meeting regulatory and policy requirements.

With Gong, Funding Circle implemented real-time keyword tracking and AI-powered Smart Trackers to spot trends, emerging risks, and compliance issues across customer calls. The company says this made new message testing faster and more effective, reduced the resources needed for monitoring and testing, and improved agility in responding to market changes and customer needs.

Funding Circle

Peter Lindeman

Head of Quality Assurance and Control