Case Study: SLM Connect achieves improved credit control and lower payment costs with GoCardless

Simplicity, more control, up-to-date payment information, charged on a percentage basis rather than per transaction

SLM Connect, a UK‑based telemarketing agency founded in 2008 with 120 employees, was struggling with its previous Direct Debit provider, Eazipay: high per‑transaction fees, extra charges for cancelled or failed debits, and a lack of control that hampered its credit‑control processes. Seeking a better payments solution, SLM Connect evaluated options and chose GoCardless to handle its Direct Debit collections.

GoCardless implemented a simpler Direct Debit service that provides live, up‑to‑date customer payment status and charges on a percentage basis rather than per transaction. The move gave SLM Connect clearer credit‑control visibility, removed extra failure/cancellation fees, enabled more frequent collections without fee concern, and saved around one hour per month, improving cost transparency and collection efficiency.

SLM Connect

Bilal Uddin

Financial Controller