Case Study: Propel by Deloitte reduces debtor list and saves 15 hours/month with GoCardless

Propel by Deloitte - Customer Case Study

Propel by Deloitte, a 40-person firm offering cloud-enabled accounting and advisory services, faced time-consuming manual billing and debtor chasing for its monthly subscription clients. Looking to automate invoicing and payment collection, Propel by Deloitte turned to GoCardless to enable direct debit payments and streamline its client onboarding and billing workflows.

GoCardless was implemented in 2017 to collect and reconcile subscription fees via direct debit for all full-package clients, with the team using the GoCardless dashboard to track payments and mandates. The solution cut roughly two days of admin per month (about 15 hours), reduced the debtor list, and automatically notifies the team of failed payments or cancelled mandates—delivering faster collections and less manual reconciliation for Propel by Deloitte.

Propel by Deloitte

Gemma Taylor

Technology Lead