Case Study: Nutmeg Saving and Investment achieves rapid direct-debit adoption and automated payments with GoCardless

Nutmeg Saving and Investment - Customer Case Study

Nutmeg Saving and Investment, an online wealth manager, faced a friction-filled payments process: customers were being asked to complete paper Direct Debits, which was cumbersome and at odds with Nutmeg’s digital, customer-centric experience. To modernize payments they selected GoCardless’s electronic Direct Debit solution to replace paper forms and bring payments online.

GoCardless implemented a seamless, integrated direct debit flow with easy-to-use APIs and a customer portal that keeps users on Nutmeg’s site, avoiding legacy bank networks. The result: more than 3 out of 5 new customers now set up direct debits, the payments process is automated so Nutmeg didn’t need extra headcount, and both customers and Nutmeg have saved significant time while benefiting from the Direct Debit Guarantee.

Nutmeg Saving and Investment

Bill Packman

Chief Operating Officer