Case Study: Neos achieves rapid rollout of recurring Direct Debit and higher monthly take-up with GoCardless

Neos - Customer Case Study

Neos, a fast-growing smart home insurance provider founded in 2016 with around 25 employees, needed a paperless, reliable way to handle rising monthly payments (over 50% of customers were already paying monthly) because their existing payment solution couldn’t support recurring billing. Neos selected GoCardless to implement Direct Debit and an API-driven, recurring payments flow that fit into their tech-first model.

GoCardless delivered a straightforward API and strong onboarding support, getting Neos fully live with recurring Direct Debit payments in four weeks. The result was faster time-to-market, reduced operational friction and clearer self-service troubleshooting, and Neos now expects Direct Debit uptake to reach about 70% of customers — a measurable increase driven by GoCardless.

Neos

Michael Postle

Chief Financial Officer