Case Study: Kinder Pocock achieves automated fee collection and predictable cash flow with GoCardless

Kinder Pocock - Customer Case Study

Kinder Pocock, a five‑person online accountancy practice and Xero Partner led by founder Sharon Pocock, faced time-consuming cash collection and banking admin while using bank transfers and cheques. Wanting predictable cash flow and less chasing of invoices, Kinder Pocock adopted GoCardless to add automated Direct Debit collections and integrate payments directly with Xero.

GoCardless automated fee collection and reconciled payments in Xero, delivering predictable monthly deposits and saving Kinder Pocock around 2 days of admin per month. Since implementing GoCardless in January 2013 it has become central to their processes, reassuring cash flow, streamlining collections, and is now recommended to clients to speed up payments and reduce chasing.

Kinder Pocock

Sharon Pocock

MD and Principal Accountant