Case Study: Connexin achieves major payment admin reductions and saves 12 days a year with GoCardless

Huge reduction in payment processing admin, increased flexibility in payment timings, better signup experience

Connexin, a Hull-based hosted telephony and fibre provider, was spending a full day each month on manual direct-debit processing with Cashbacs and needed a scalable solution that would integrate with its CRM. The company chose GoCardless to handle its direct debit collections and simplify payment workflows.

GoCardless implemented an integrated direct-debit solution that automated billing, improved the customer sign-up experience, and enabled multiple and one-off payments without taking card details. The switch significantly reduced payment-processing admin—saving Connexin around 12 days per year—removed the need for a dedicated payments role, and gave the business greater flexibility as it scales.

Connexin

Alex Yeung

Co-Founder