Case Study: Quandoo achieves 50–85% Direct Debit adoption and reliable, on‑time payments with GoCardless

Global Payment Coverage; Visibility Over Key Payment Metrics; 50-85% Adoption In Every Country Using Gocardless

Quandoo, an international restaurant booking platform serving 18,000+ restaurants, faced payment challenges when managing Direct Debit directly with banks—incorrectly triggered payments, high chargeback costs and limited visibility into collections. To solve this, Quandoo moved to GoCardless to handle Direct Debit processing across its markets.

GoCardless delivered a centralized, easier-to-manage Direct Debit service with better reporting and payment visibility; Quandoo rolled it out in the UK, Germany, Austria and Italy (with Australia planned) and saw 50–85% adoption wherever GoCardless is offered, more reliable on-time payments, lower reconciliation effort and reduced chargebacks, improving cash flow and operational efficiency.

Quandoo

Diego Passarela

Head of Billing & Payments