Case Study: The Chartered Institute of Library and Information Professionals achieves an 80% reduction in Direct Debit admin and saves 20 hours/week with GoCardless

Chartered Institute of Library and Information Professionals - Customer Case Study

The Chartered Institute of Library and Information Professionals (CILIP) faced time-consuming, error-prone payment administration and data-security risks while managing membership fees for around 9,500 members (about 4,500 on managed payments). To streamline payments and improve data integrity, CILIP selected GoCardless as their Direct Debit provider and integrated it with their new YourMembership CRM and QuickBooks setup.

GoCardless implemented a Direct Debit solution and partner integration, completing the bulk change in 20 days and taking payments live within days. The move cut Direct Debit admin by about 80%—from four people spending over 25 hours a week to two people spending just five hours (saving roughly 20 hours/week)—reduced errors, improved GDPR-compliant data security, and made Direct Debit the default payment method, delivering long-term cost savings and higher member retention.

Chartered Institute of Library and Information Professionals

Sharon Bacon

Head of Memberships