Case Study: The Chartered Institute of Library and Information Professionals achieves 80% reduction in Direct Debit admin with GoCardless

Chartered Institute of Environmental Health - Customer Case Study

The Chartered Institute of Environmental Health needed a simpler, more reliable way to manage member payments and reduce the errors and security concerns caused by manual Direct Debit administration. It chose GoCardless, using its partner integration with QuickBooks to streamline payment processing within a new CRM setup.

GoCardless helped automate and secure the Direct Debit process, cutting payment-related admin from four people spending over 25 hours a week to two people spending just five hours in total, while reducing errors and improving the member payment experience. The transition was completed in just 20 days, and GoCardless also enabled the customer to make Direct Debit the default payment method for new members, creating long-term savings and supporting better renewals.

Chartered Institute of Environmental Health

Zoe Beresford

Memberships Officer