Case Study: 3-1-5 Health Club achieves faster payouts and fewer payment complaints with GoCardless

3-1-5 Health Club - Customer Case Study

Lancaster-based 3-1-5 Health Club, a 40-employee facility serving 4,000 members (including a 1,000-member swim school), was held back by its previous Direct Debit provider Harlands: limited payout frequency, poor payment visibility, difficulty adding new payment types, and frequent member complaints. Seeking a more flexible, 7-day-friendly solution, the club chose GoCardless and integrated it with their membership software, ClubManager.

GoCardless migrated 3-1-5 Health Club’s mandates via a managed bulk change and integrated with ClubManager, enabling real-time payment status, same-day amendments and refunds, and faster reporting. The switch cut payout lag from about 20 days to two days, saved roughly 2 hours of admin per week, and led to far fewer payment complaints—improving cash-flow control and making it easier to roll out new services.

3-1-5 Health Club

Helen Parkinson

Finance lead