Case Study: Catalyst2 achieves a 20–30% reduction in overdue invoices and saves 2 days a week with GoCardless

20-30% reduction in overdue invoices, 2 days a week time-saving

Catalyst2, a 15-person managed web hosting provider with 5,000 customers, faced heavy admin and slow payments under a patchwork of Bacs transfers and standing orders. Seeking a reliable recurring payments solution, they turned to GoCardless — later adopting the GoCardless for Xero integration — to replace a clunky, costly setup that left most customers off Direct Debit and the team spending days chasing invoices.

By implementing GoCardless and integrating it with Xero, Catalyst2 automated collections and removed manual reconciliation, freeing up roughly two days a week and avoiding extra finance hires. GoCardless helped cut overdue invoices by 20–30%, reduce average payment time from ~90 to 30 days, and grow Direct Debit adoption to over 50% of customers, improving cash flow and allowing the team to focus on service improvements like ISO9001 certification.

Catalyst2

Jacob Colton

Director