Case Study: a large international bank improves customer care efficiency with GMS AI Chatbots

How a large international bank improved customer care efficiency and achieved 75% recognition rate with AI Chatbots by GMS

A large international bank faced a challenge with long resolution times for customer care requests. To modernize its processes, the bank partnered with vendor GMS to implement their NLU Chatbot solution deployed on popular messaging apps like Telegram and Viber.

GMS deployed its AI Chatbot, which achieved a 75% recognition rate and was launched in just 10 weeks. The solution successfully automated service for 100-200 clients, leading to faster resolution times, a reduced load on human agents, and an overall increase in customer satisfaction for the bank.