Case Study: AAA reduces customer stress and support calls with Glympse live tracking

AAA reduces customer care calls by 30% with Glympse

The customer, AAA, a major roadside assistance provider, sought to reduce member stress by offering visibility into service truck arrival times. They had attempted to build their own live tracking solution but faced challenges, so they turned to the vendor, Glympse, for its location services expertise.

Glympse implemented a robust solution featuring a live map, accurate ETAs, and two-way communication. This resulted in a 30% decrease in customer care calls and an 8% reduction in "gone on arrivals" for AAA. By providing instant notifications and real-time tracking, Glympse delivered a powerful customer experience and a strong positive ROI.

AAA