Case Study: Royal Caribbean achieves a Smart, Digital Guest Experience at Sea with Globant

How Royal Caribbean is using technology to create once in a lifetime guest experiences

Royal Caribbean turned to Globant to digitally transform its fleet into “Smart Venues,” addressing friction across the guest journey—from check‑in and boarding to onboard booking, payments, kids’ activities and post‑COVID health and safety. Globant delivered end‑to‑end digital engineering and design services, including a mobile guest app, app‑based boarding, AR features like X‑Ray Vision®, a rebuilt Adventure Ocean® registration system, implementation of the patented Muster 2.0® distributed muster solution, and marketing and data‑integration work.

Globant scaled a cross‑functional team to support Royal Caribbean and has delivered 20+ products that unified guest data and modernized operations. The work produced measurable benefits: Adventure Ocean® registration time fell by nearly 80%, marketing/site changes improved SEO and drove revenue gains, and new app and wellness features simplified payments, boarding and safety compliance—demonstrating clear operational and guest‑experience impact from Globant’s solutions.

Royal Caribbean