Case Study: Texas Tech Federal Credit Union achieves faster service and 50% call containment with Glia Banking AI

Texas Tech Federal Credit Union saves 81 hours per month with Glia

Texas Tech Federal Credit Union was facing challenges with its legacy contact center system, which isolated voice channels from digital ones, creating a fragmented experience for its members. This setup led to clunky transfers and a lack of unified data, making strategic decision-making difficult. To address this, the credit union partnered with Glia to implement its Banking AI Platform and voice AI solution, Glia Banker.

By deploying Glia's banking-specific AI, which includes a library of over 1,000 pre-built banking goals, Texas Tech FCU automated 25% of its calls, saving 81 hours of agent work per month. The solution also improved the average speed of answer by 50% and reduced agent onboarding time by 33%. Glia's unified platform provided managers with comprehensive reporting tools, saving them 14 hours per month and enabling data-driven decisions.

Texas Tech Federal Credit Union