Case Study: AmeriCU Credit Union boosts self-service and member satisfaction with Glia

AmeriCU Credit Union boosts self-service 23% and triples digital interactions with Glia

AmeriCU Credit Union, a financial institution serving over 160,000 members, faced challenges with high call volumes and a need to provide digital service options that matched its strong in-branch experience. To address this, AmeriCU partnered with Glia to implement its digital customer service platform, Glia Digital.

By deploying Glia's solutions, including digital chat, OnScreen voice, and CoBrowsing, AmeriCU significantly enhanced its member experience. The results included a 23% increase in self-service interactions, a tripling of digital interactions, a one-third reduction in average handle time, and the maintenance of a high 4.75/5 customer satisfaction score. Glia's technology also enabled remote work options, helping the credit union retain top talent.

AmeriCU Credit Union