Case Study: Twilio transcribes phone calls in real time with Gladia's live transcription API

Twilio integrates live call transcription with Gladia for 10 million developers

Twilio, a communications platform used by hundreds of thousands of businesses and more than ten million developers worldwide, sought a way to natively transcribe phone calls in real time. To meet this challenge, they integrated with Gladia and its live transcription API service.

The solution implemented by Gladia was a step-by-step technical integration that allows any developer to transcribe Twilio phone calls in real time using the Gladia API. The result is that users can now effectively analyze, archive, and act upon their voice data. The integration is available for free, making advanced transcription with features like high accuracy and multilingual capabilities accessible.

Twilio