Case Study: TEC streamlines driver requests and boosts efficiency with GIRO HASTUS-SelfService

TEC cuts day-off processing from 3 weeks to 3 days with GIRO

The customer, TEC, a public transport operator in Wallonia, Belgium, faced cumbersome and outdated processes for handling driver requests and communications. They partnered with vendor GIRO and implemented the HASTUS-SelfService module to modernize these operations and improve efficiency.

GIRO's solution streamlined communications by providing a secure portal for drivers to view schedules and submit requests, which were then processed directly within the HASTUS system. This resulted in a dramatic reduction in administrative time; processing a year's worth of time-off requests for one depot dropped from three weeks to just three days. In its first year, GIRO's SelfService module processed 90,000 requests, improving both operational efficiency and the employee experience.

TEC