Case Study: Société de Transport de Montréal achieves 50% lower paratransit costs with GIRO’s HASTUS

Societe de Transport de Montreal lowers paratransit costs by 20% with GIRO

The customer, Société de Transport de Montréal (STM), faced the challenge of providing cost-effective paratransit services for 30,000 registered users while promoting their social and economic inclusion. To optimize this service, which includes its own fleet and a network of taxi providers, STM worked with vendor GIRO and implemented its HASTUS-OnDemand software solution.

Using GIRO's software, STM automatically matched customers' functional abilities to the most appropriate vehicle type, enabling more cost-effective trips. This solution allowed STM to reduce its average cost per trip by 20% over a decade, achieving costs that are approximately 50% lower than the North American average. GIRO's tools also helped maintain a 93% customer satisfaction rate throughout this period of significant efficiency gains.

Societe de Transport de Montreal