Case Study: Telia achieves a 30% sales conversion rate with giosg

How Telia increased their impressions and leads significantly with new technology

The customer, Telia, faced the challenge of selling complex and expensive telecom products online, as their customers required extra guidance during the purchase journey. Their existing technology was not developing at the desired pace to meet these omnichannel experience goals. To address this, they turned to the vendor giosg.

giosg implemented a One-to-One video call function, allowing online customers to connect directly with a Telia sales agent for personal assistance. This solution successfully guided customers through complex purchases. The results were significant, with the project reaching a 30% sales conversion rate and a 90% leads rate. Telia is now further investing in giosg's technology to continue improving the customer experience.

Telia

Johanna Bengtsson

E-commerce Business Development Manager