Case Study: ServiceRocket achieves stronger customer support and prospect engagement with Get Satisfaction

ServiceRocket’s online community strikes the right chord with customers and prospects

ServiceRocket, a software support and services company, wanted a more effective, customer-friendly way to extend tech support and meet rising expectations for self-service and transparent communication. The company chose Get Satisfaction’s online community platform to create a space where customers and prospects could ask questions, share issues, and engage directly with support engineers.

Get Satisfaction helped ServiceRocket launch a highly usable community that integrated with Salesforce Service Cloud and improved visibility into customer conversations. The result was fewer support tickets, stronger trust and loyalty, better SEO-driven traffic, and a new marketing touch point that felt less salesy; the community grew to 4,200+ conversations and 2,900+ members, with one customer posting 250+ replies.

ServiceRocket

Rob Castaneda

Chief Executive Officer