Case Study: Prezi achieves cost-effective customer support and faster product innovation with Get Satisfaction

Prezi supports ‘freemium’ customers with an online community

Prezi, the cloud-based presentation platform, needed an easy way to capture product feedback and support a fast-growing freemium user base without driving up support costs. As its community strategy expanded, Prezi turned to Get Satisfaction and its online community platform to provide self-service help, peer-to-peer discussion, and a place for users to share ideas.

Get Satisfaction helped Prezi integrate its community with Zendesk and analytics tools, enabling faster resolutions, fewer premium support tickets, and real-time feedback for product development. The community now delivers about 24-hour response times, supports 45,000+ topics, and generates roughly 20 new product ideas per month, helping Prezi improve service and accelerate innovation.

Prezi

Georgina Spitzer

Support Manager