Case Study: Kenandy achieves stronger self-service support and customer engagement with Get Satisfaction

Kenandy’s community serves as the hub of its robust online customer experience

Kenandy, the cloud-based ERP provider, wanted a private online community where customers, partners, and employees could ask questions, share ideas, access training, and submit support tickets through a single, seamless experience. To make that happen, Kenandy turned to Get Satisfaction and its community platform integrated with Salesforce.

Get Satisfaction implemented a private community as the hub of Kenandy’s customer support ecosystem, with single sign-on, searchable technical content, support-ticket logging, and widgets embedded in Kenandy’s Help pages. The result was more self-service support, a reduction in traditional support cases, and more than a four-fold increase in community conversations, while also helping Kenandy share best practices, surface product ideas, and strengthen its selling position with enterprise prospects.

Kenandy

Sandra Kurtzig

Chairman and CEO