Case Study: Breaktime Studios improves responsiveness and user feedback with Get Satisfaction

Breaktime Studios - Customer Case Study

Breaktime Studios needed help identifying product bugs, popular and unpopular features, and managing a high volume of customer complaints. As a customer of Get Satisfaction, the studio also struggled to keep users updated on known bugs during the iOS release cycle, where fixes could take 1–2 weeks or more to ship.

Get Satisfaction helped Breaktime Studios set up an online community accessible through the game, website, and iTunes so players could share feedback and discuss issues. As a result, Breaktime Studios saw more user input, stronger relationships with long-time players, and improved visibility into bug and gameplay perceptions, helping them build more stable games and deliver a better user experience.

Breaktime Studios