Case Study: Bluenose builds a vibrant customer success community with Get Satisfaction

Bluenose Analytics builds a vibrant community for Customer Success Managers

Bluenose, a customer success platform for SaaS businesses, needed a way to support and educate practitioners in the emerging Customer Success Management field while also staying close to customers and prospects. To do that, Bluenose turned to Get Satisfaction and its online community platform to launch a dedicated CSM community.

Get Satisfaction helped Bluenose get the community live in just weeks with an easy-to-use, modern platform. The result was a vibrant, engaged community with strong best-practice sharing, highly SEO-friendly user-generated content, increased brand awareness and site traffic, and more sales inquiries; members also spent about four minutes per visit, roughly four times the average duration.

Bluenose

Jaime Morocco

Director of Human Resources, Bluenose