Case Study: AcuRite improves products and cuts support costs with Get Satisfaction

AcuRite - Customer Case Study

AcuRite was launching its first product with a software/mobile component and needed a way to manage inbound support requests, especially those involving custom configurations and third-party technology. The company turned to Get Satisfaction to help its customer support team handle the growing community and product support needs.

With Get Satisfaction, community members became active participants and “champions” who answered questions and helped solve issues for one another. AcuRite’s support team used the Get Satisfaction community to troubleshoot problems and gather consumer insights and product ideas, which helped improve products, cut support costs, and increase efficiency and innovation.

AcuRite