Case Study: Elsevier achieves reliable warehouse management and lower operational costs with Getronics Application Management and Data Centre Services

Getronics Solution for Critical Warehouse Management Support

Elsevier, the global science and health publisher headquartered in Amsterdam, needed reliable ongoing support for its critical UK Warehouse Management System (FORWARD). The system had to accurately interface transactional and master data with Delta back office systems to ensure 100% customer order fulfilment and timely despatch, while also keeping pace with continuous maintenance and business changes. Getronics provided a 24x7 Data Centre Hosted Service for this environment.

Getronics implemented full technical support, monitoring, disaster recovery, and application management for Elsevier’s bespoke FORWARD system, along with ongoing IT and business analysis, consultancy, and software enhancements. The result was improved application reliability, higher system availability, and better productivity, while simplifying support reduced operational costs and made budgeting easier with a single point of contact and no unexpected costs.

Elsevier

Jeroen Maaskant

Vp Logistics