Case Study: Tuff Shed achieves a 21% increase in customer satisfaction with GetFeedback

Tuff Shed increased customer satisfaction by 21% with GetFeedback

Tuff Shed, a national manufacturer of weather‑tested backyard structures, needed a reliable way to measure and protect customer experience across showrooms, regional teams, and subcontracted installers. Because consistency at key touchpoints—especially installation—is critical to their brand, they required timely, actionable feedback to identify issues and drive improvements.

By integrating GetFeedback with Salesforce, Tuff Shed sends installation surveys automatically when opportunities are marked “Closed Won,” routes responses to the right teams, and tracks sentiment by region and rep. The program improved response rates and recovery actions, producing a 21% increase in customer satisfaction, a 50% drop in negative reviews, and a 292% rise in 5‑star review counts while boosting their Net Promoter Score.

Tuff Shed

Juan Contreras

Business Development Manager