Case Study: South Dublin County Volunteer Centre achieves a threefold increase in survey response rates with GetFeedback

How the South Dublin County Volunteer Centre Tripled Survey Response Rates

The South Dublin County Volunteer Centre, part of Volunteer Ireland and manager of the I‑VOL national volunteer database, connects people with local volunteering opportunities and monitors program impact. They needed a simple, mobile-friendly way to collect validated feedback and credible KPIs for stakeholders and funders — their previous survey tool produced unverifiable responses and low engagement, making it hard to tell a defensible story about volunteering outcomes.

By switching to GetFeedback for Salesforce and automating surveys (six weeks after registration plus an annual follow-up), the centre captured responses directly in Salesforce for easy validation and dashboard reporting. Response rates tripled, overall satisfaction reached 97%, and survey results showed clear benefits — e.g., 41% reported improved physical well‑being, 62% better mental health, 71% more confidence, and 59% increased employability — evidence that helped secure additional government funding.

South Dublin County Volunteer Centre

Tricia Nolan

Super Salesforce Administrator and Manager