Case Study: Volkswagen Financial Services improves customer service and speeds agent training with Genpact's Cora Knowledge Assist

Volkswagen Financial Services speeds customer query resolution with Genpact

The customer, Volkswagen Financial Services, faced a challenge with its customer service team, which required long training times and relied heavily on subject matter experts to handle complex queries. To address this, the vendor Genpact implemented its generative AI-powered solution, Cora Knowledge Assist.

Genpact's solution ingested a vast range of enterprise knowledge to support contextual conversations in multiple languages. This helped agents become more effective and get up to speed quicker, putting them on the road to delivering a more personalized experience and improved customer satisfaction.

Volkswagen Financial Services