Case Study: Woolworths Finance Shared Services achieves faster service and lower costs with Genesys Cloud

Woolworths Finance Shared Services boosts cash flow by AUD $35 million with Genesys

Woolworths Finance Shared Services, a financial services organization, faced challenges with inefficient manual processes that hindered call response times and staff development. To address this, they partnered with vendor Genesys to implement the Genesys Cloud platform.

The solution from Genesys integrated robotic process automation (RPA) to automate repetitive tasks. This resulted in a 91% faster call response, an 88% reduction in debt boosting cash flow by AUD $35 million, and a 28% increase in employee engagement, significantly lowering their cost of doing business.

Woolworths Finance Shared Services