Case Study: Stefanini achieves faster, smarter customer outcomes with Genesys Cloud CX

Stefanini eliminates 100s of servers and virtual machines with Genesys

Stefanini, a technology consulting and IT services firm, faced challenges with rising on-premise infrastructure costs, multiple siloed applications across regions, and limited innovation due to legacy systems. To address this, they partnered with vendor Genesys and implemented the Genesys Cloud CX platform as part of their cloud transformation.

The solution from Genesys focused on creating a unified contact center environment with AI-powered capabilities like AI Supervisor and knowledge management. This "single pane of glass" approach streamlined operations, eliminating hundreds of servers and virtual machines. The results included projected improvements in agent attrition rates and faster quality management for supervisors, enabling faster, smarter customer outcomes at scale.

Stefanini