Case Study: Spark achieves 96% server reduction with Genesys Cloud

Spark cuts servers by 96% with Genesys Cloud

Spark, a major telecommunications company in New Zealand, was challenged by its costly and complex legacy contact center systems. These on-premises systems were difficult to manage, created an inconsistent customer experience, and limited the company's flexibility, especially for enabling remote work and its Unified Frontline staffing strategy.

By implementing the Genesys Cloud platform from vendor Genesys, Spark achieved a 96% reduction in its server footprint, decreasing the number from 300 down to just 12. The Genesys solution provided the secure, flexible, and functional cloud-based system the company needed, resulting in significant cost reductions, enhanced staff mobility, and faster implementation of new developments.

Spark