Case Study: Round Room achieves 35% productivity growth with Genesys Cloud

Round Room boosts productivity 35% with Genesys Cloud

Round Room, a major US wireless retailer, faced challenges with a fragmented IT model that used multiple disparate systems for its contact center. This made it difficult to plan and track campaigns, offered little scope for innovation, and hampered productivity. To improve sales, customer service and business agility, the company implemented the Genesys Cloud platform from vendor Genesys.

By migrating to the all-in-one Genesys Cloud platform, Round Room eliminated the need for several standalone systems. The solution provided by Genesys enabled a 35% leap in productivity and allowed the company to relocate its agents to home working within 48 hours at the start of the COVID-19 pandemic. This agility contributed to a record-breaking sales quarter. Additionally, the company achieved a 20% performance improvement in outbound operations using 10% fewer agents and began closing email leads within one to three hours.

Round Room