Case Study: Quicken achieves 412% ROI and faster customer service with Genesys Cloud

Quicken achieves 412% ROI in under 3 months with Genesys

Quicken, a personal finance software company, faced a significant challenge after separating from its parent company, Intuit. They needed a new contact center solution that could be deployed rapidly and managed without heavy reliance on a large IT team, all while fitting their new budget. They turned to the vendor Genesys and implemented their product, Genesys Cloud.

Genesys provided a flexible, scalable cloud solution that was deployed in just two months. The Genesys Cloud platform eliminated Quicken's need for IT support for tasks like call routing and allowed them to easily add new features like chat and screen sharing. This solution delivered a 412% ROI and paid for itself in under three months. Results included a five-minute reduction in average handle time, increased agent productivity, and significantly lower operational costs.

Quicken