Case Study: JPIMedia achieves improved sales efficiency and compliance with Genesys Cloud

JPIMedia speeds onboarding for 420 agents with Genesys Cloud

JPIMedia, a UK-based marketing and advertising company, faced challenges in boosting its sales and marketing campaigns, improving business insight, and enhancing overall productivity. To address these needs, the company turned to vendor Genesys and implemented their Genesys Cloud platform, seeking a true public cloud solution with open APIs for better integration and compliance.

The solution from Genesys provided JPIMedia with a single, intuitive interface that improved process efficiency and effectiveness. The results included enhanced reporting and transparency for agent performance, more controlled and effective outbound campaigns, and greater IT agility. The implementation also ensured PCI compliance and allowed for the secure processing of credit card payments, leading to improved sales.

JPIMedia