Case Study: GoodLeap achieves 173% productivity increase with Genesys Cloud

GoodLeap boosts collections calls 3X and productivity 173% with Genesys

GoodLeap, a technology and financial services provider, faced the challenge of delivering personalized and empathetic customer experiences. They needed customer experience technology that was easy for their agents to use so they could focus on service excellence. To address this, they turned to the vendor Genesys and implemented the Genesys Cloud platform.

By implementing the Genesys Cloud platform, GoodLeap achieved significant results. One collections team saw a 173% productivity increase, nearly tripling their outbound calls from 15,000 to 41,000. Furthermore, Genesys helped GoodLeap achieve an 80% Net Promoter Score and maintain an abandon rate of less than 1%.

GoodLeap