Case Study: COOntacto achieves higher service levels with Genesys Cloud CX

COOntacto boosts service levels from 27% to 89% with Genesys

COOntacto, a company that helps healthcare organizations operate more efficiently, was struggling with a customer service platform that failed to meet its key performance indicators. The company turned to vendor Genesys for a solution using their Genesys Cloud CX® product.

By implementing the Genesys Cloud CX solution, COOntacto gained omnichannel communications and access to real-time data and insights. The results were significant, with Genesys helping the company boost its service levels from 27% to 89% and increase its service-level compliance rates from 73% to 96%.

COOntacto