Case Study: CallPageboy improves service levels and reduces handle time with Genesys Cloud

CallPageboy reduces handle time by 20% with Genesys

CallPageboy, a business process outsourcer based in Ireland, faced the challenge of needing to stay relevant and deliver greater value to its clients. To improve efficiency and enable service innovation, the company decided to move its operations from an on-premises system to the cloud, selecting the Genesys Cloud platform from vendor Genesys.

By implementing the Genesys Cloud solution, CallPageboy empowered its agents with improved tools and gained greater oversight through features like Workforce Engagement Management. The results were significant, including a 20% reduction in average handle time. The solution also provided safer, simpler system updates and enhanced agent engagement, allowing the company to operate more efficiently and proactively.

CallPageboy