Case Study: Ageas achieves rapid fraud detection and instant ROI with GBG’s ETrace

Trace and Investigate solution Ageas Insurance Limited

Ageas UK, an award‑winning insurer with over 1.6 million policyholders, faced rising application and claims fraud—particularly falsified motor and home insurance applications—and needed a faster way to verify applicant identities. To tackle this, Ageas selected GBG’s ETrace (now GBG Connexus) identity‑tracing and validation solution.

GBG’s ETrace searches more than a billion reference records (including an expanded electoral roll and 100m+ consented phone contacts) to rapidly confirm addresses, ages and contact details, enabling Ageas to void bogus policies immediately and contact genuine residents. The GBG solution delivers instant ROI—covering its licence through postal and administration savings, saving over 20 days of admin time—and in a sample of 25 voided policies helped avoid at least £67,500 of premium fraud, preventing tens of thousands of pounds in fraud overall.

Ageas

Paula Howett

Fraud and Risk Quality Manager