Case Study: Know Your Candidate achieves 10x faster criminal-record checks and major cost savings with GBG

Tackling compliance challenges with a trusted partner

Know Your Candidate, a Manchester-based HR screening provider serving over 2,000 UK SMEs, faced a January 2018 regulatory change that decentralized basic criminal-record checks and risked disrupting its workflow. Rather than build a costly, time-consuming in-house integration with the Disclosure and Barring Service, Know Your Candidate turned to GBG and adopted GBG’s Know Your People solution.

GBG implemented the solution within two days, cutting criminal-record check turnaround from around 10–12 days to typically 1–2 days (in one case just 8 minutes), enabling Know Your Candidate to process roughly ten times the number of checks in the same period. GBG’s platform also improved real-time visibility and customer communication, saving the business tens of thousands of pounds and months of development while preserving customer satisfaction and retention.

Know Your Candidate

Barry Hetherington

Director