Case Study: Plus500 achieves up to 10% higher identity match rates and faster onboarding with GBG (Loqate + ID3global)

Plus500 improved match rates and sped up their onboarding process

Plus500, a global online Contracts for Difference (CFD) trading provider, needed fast, convenient customer registration and identity checks that meet FCA, CySec and ASIC AML/KYC requirements while avoiding lengthy sign-up flows that drive drop-off. To address this, Plus500 partnered with GBG and adopted GBG’s Loqate address capture alongside GBG ID3global for electronic identity verification.

GBG implemented Loqate to validate and format customer address data at point of capture and used GBG ID3global for instant electronic identity checks, reducing the need for document uploads. The combined solution increased match rates by up to 10%, sped onboarding and customer activation, and leverages reference data for over 4 billion people across 25+ major economies — delivering faster, smoother, regulation-compliant onboarding for Plus500.

Plus500

David Zruia

Chief Operating Officer